UNIT OPENER: Film clip - Non-verbal and verbal communication in context

This video excerpt from Office Space (1999) demonstrates some aspects of non-verbal communication will be dealing with in the this unit.

First, watch the video (about 1 minute long) below:

Video not available on YouTube - see stills on next page


After watching the video, think about the following:

  1. What messages are sent by the restaurant manager's body language?

  2. How about the body language of Joanna, the waitress (Jennifer Aniston)?

  3. What's the relationship between the body language and what's said?

  4. What's the role of dress at Chotchke's restaurant?

  5. Is the body language used here universal across cultures?


Now, turn to the next page for comments.